BondsOnline.com: instant access to and extensive coverage of over 3.5 million stocks, bonds, indexes and other securities covering major and emerging markets and exchanges across the globe.
Customer Support Analyst - Server team (Japanese speakers only)
Company:
Prime Partnership (Asia)
Location:
Singapore
Compensation:
Attractive with benefits
Years Experience:
1-3 yrs
Position Type:
Employee
Employment type:
Full time
Updated:
09 Oct 2008
eFC Ref no:
404350
Our client is a cutting edge software development firm that provides trading systems to professional derivatives traders and brokers. Due to tremendous growth in annualized revenues, they are expanding the organization, and as a result are searching for a Customer Support Analyst.
Overview: Our client is seeking a highly motivated Support Analyst to join their global Customer Support team (CSC). The candidate will primarily be focused on assisting customers with Gateway software issues and troubleshooting issues on all back-end applications including but not limited to, all individual exchange/FIX Gateways, WAN Routing and remote connections, network related problems and exchange connectivity issues. Responsibilities:
Assist customers in all technical/functional aspects relating to proprietary software
Provide professional customer telephone support. Define issues, accurately document tickets and troubleshoot global proprietary software issues
Customer issue replication
Maintain close relationships with customers and internal departments
Assist team members with any problematic issues
Complete internal training as required
Self train and appraise
Search for information in knowledge bases
Document information and data which may be helpful to other team members and customers
Follow company processes
Perform other related tasks as assigned
Focus on providing quality customer service via team work with global CSC teams, (with functional, client, server and fix sub teams)
Requirements:
Fluent in Japanese to handle clients in Japan
Professional telephone and customer facing skills
Excellent verbal and written English skills
Strong team work orientation and interaction
Ability to multi-task and co-ordinate multiple projects simultaneously
Strong initiative and ability to self educate
Support desk experience is a plus
Desirable Server Team Entry Skills
Knowledge of futures industry and exchanges
Trading room support, order desk, ISV experience and/or some trading exposure
Willing to work on a support desk and troubleshoot proprietary software issues
Willing to support a mix of software, IT and trading related issues
Strong Windows 2000 Professional, XP Professional, 2000 Server and 2003 experience to registry level
Keep up with monthly, in-depth coverage of fixed income market strategies, commentary, and insights as seen by our sources. Sign up for the free BondsOnline Advisor now!
Bond Search Research Bonds 
