The IT Program Manager will assist ACCION’s microfinance partners in Latin America with deploying and managing technology to support their business strategy. S/he will have management responsibility for all IT related ACCION projects in Latin America.

Areas of focus may include:

•Core banking and enterprise software selection and implementation •Planning and deployment of specific banking related technology such as ATMs, POS devices, etc. •Deploying workflow and business process automation tools •Business continuity and disaster recovery planning •Managing data center design, build-out, and expansions •Network infrastructure design and deployment •Voice and data communications provisioning •Monitoring and improvement of IT infrastructure security, reliability, internal controls, and risk management •Establishing and measuring return-on-investment for IT projects The position will be responsible for working in a collaborative fashion with our partner’s IT team to provide on-site IT strategy, implementation and project management support. It will also collaborate closely with ACCION’s functional specialists in lending, risk management, distribution channels, remittances, and other areas.

Key Areas of Responsibility:

•Provide immediate project management for a core-banking system implementation in Columbia, including requirements, gap analysis, customization, rollout planning, vendor management, post-go live issue resolution, and project status reports. •Provide planning and support of de novo IT infrastructures for new Accion MFI startups (greenfields). •Collaborate with functional areas and leading Accion partners to develop innovative ways to drive efficiency, lower transaction costs, reach difficult to serve populations, and improve product offerings. •Provide planning and project management services to support a joint venture with a key technology partner across Latin America. •Work closely with MFI partners’ management, users, and the IT Heads to prepare and execute project plan(s). •Manage an initial staff of two other IT consultants.

Performance Measures:

•Projects completed on time and on budget with the required functionality. •Early and accurate identification of project risks and issues, along with an appropriate change in course to address each one. •Bank IT departments staffed and trained, including appropriate vendor knowledge transfer. •Establish IT infrastructure metrics, with appropriate monitoring, collation, and benchmarking for partner MFIs. •Rollout of collaborative projects with functional areas that address industry bottlenecks.

Qualifications and Requirements:

•Extensive IT management experience in a commercial banking environment. •Familiarity with enterprise application implementation, integration, and management. •Ability to bridge business strategy and operational drivers with IT capabilities. •Experience in a 7x24 IT operations environment, including data center management, application and network monitoring, and establishing IT performance metrics. •Superior project management and people management skills. •Excellent written and oral communication skills. •Excellent managerial, organizational and analytical expertise. •Operating and P&L experience running a line of business is highly desirable. •Proven ability to interact with and manage across all levels of an organization. •Ability to travel as required to support active projects. •Fluency in Spanish and English required. Portuguese is a plus. •At least ten years of information technology management experience. •At least five years of experience in a banking IT environment. •Formal project management training and experience leading IT projects; PMI certification is desirable. •Previous hands on technical experience in software development, database design and implementation; a degree in Computer Science is a plus. •Exposure to TQM or other process improvement techniques. •Business process and application integration experience highly desirable. •International experience working in developing countries.

Applications: Please submit letter of interest and resume on line at www.accion.org